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Policy,Terms and Conditions

Shipping:
-We offer FREE UPS Ground Shipping for ALL orders shipped to locations in the Continental United States.
- Orders normally leave our warehouse for shipment in1-3 days. Please allow 5 to 7 business days for delivery. We will send you your UPS Tracking Information with in 1-3 days.

-Shipments to Hawaii, Alaska & Canada may ship 2nd Day Air. UPS rates are not applied at the time of purchase. Please email us for shipping cost. 

We accept the following payment methods:
Visa
Master card
Pay pal
Wire transfers
Money orders
Checks

To pay via money order contact Customer Care.

Return Policy:
We offer our clients return service. If for any reason you are not happy with your purchase you may return it for a refund. Please follow these simple steps:
1. E-mail, or fax us with your invoice # or package reference # located on your UPS label, name, and clearly state that you wish to return your merchandise. This must be done within 7 days of receipt of your merchandise. Return requests received by us after 7 days from the date customers receive merchandise will not be processed.
2. Repack your merchandise in the original packaging (In order for returns to be validated merchandise must be repacked in its original packaging). A customer service representative will contact you via e-mail in order to provide pick up date, and any further info required. UPS will then make 3 attempts to pick up your merchandise.
3. Once we have received returned merchandise, we will issue credit for the original purchase amount, minus the return freight, and a $25.00 return service charge. We do not refund shipping and handling charges, and will not pay the freight back to us.

Damaged / Used Merchandise:
Credits for damaged and used merchandise will not be granted.

Please Note: UNAUTHORIZED RETURNS WILL NOT BE PROCESSED

Warranty Issues:
Should you receive defective merchandise, please contact our customer care service department via e-mail. We will investigate defective claims on a case by case basis. Should merchandise be deemed defective, we will ship replacement merchandise at no additional cost to the customer.

Your full satisfaction is guarantee.

 

 

© 2010  SelectComforters.com    Borun Ind.  All Rights Reserved.